Privacy Policy
Your privacy matters to us. This policy explains how Aurora Heritage Planning Ltd collects, uses and protects your personal data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Aurora Heritage Planning Ltd is the data controller for any personal data collected through this website.
What information we collect
We may collect:
• your name and contact details when you complete a form or contact us
• information you provide when requesting services or updates
• technical data such as IP address, browser type and pages visited
How we use your information
We use your personal data to:
• respond to enquiries
• provide our services
• send relevant updates where you have consented
• improve our website and services
We do not sell your data or share it with third parties for marketing purposes.
Legal basis for processing
We process personal data where:
• it is necessary to respond to your enquiry or provide a service
• you have given consent
• we have a legal obligation
• we have a legitimate business interest
How we store your data
Client and project records are generally retained for up to 7 years after project completion unless a longer retention period is required. Some data may be processed by trusted third-party providers. Where data is transferred outside the UK or EEA, appropriate safeguards are in place.
Your rights
You have the right to:
• access your personal data
• request corrections
• request deletion
• object to or restrict processing
• withdraw consent at any time
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Data Protection Complaints
If you have concerns about how Aurora Heritage Planning Ltd has collected, used, stored or processed your personal data, you may make a data protection complaint by contacting us:
Email: info@auroraheritageplanning.co.uk
Telephone: 020 3026 4372
Post: Aurora Heritage Planning Ltd, 4th Floor, Silverstream House, 45 Fitzroy Street, London, England W1T 6EB
We will acknowledge receipt of your complaint within 30 days and investigate the matter. We may contact you for further information where necessary. We will keep you informed of progress and provide a written outcome once our investigation is complete.
If you remain dissatisfied following our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO). Further information is available at www.ico.org.uk.